Effective October 11, 2026
This Privacy Policy describes personal information handled through bobandshelby.com and our order, support and marketing communications. Bob&Shelby is the store responsible for these activities. Contact us at customerservice@bobandshelby.com. Bob&Shelby is based in Arlington, Texas.
1. Information collected
- Orders and accounts: name, email, billing and delivery addresses, telephone number if provided, account details, purchased items, quantities, payment status and transaction references.
- Support: messages, order numbers, return reasons, photographs you send and related correspondence.
- Marketing preferences: email or SMS subscription choices, consent records and unsubscribe requests.
- Website activity: IP address, browser and device information, page visits, referral links, cookie identifiers, shopping-cart activity and campaign parameters such as UTM tags or advertising click identifiers when present.
- Payment information: checkout payment fields are handled by payment providers. Our order records may contain payment status, provider references and limited payment-method information. Do not email full card numbers, security codes, passwords or identity documents to us.
2. How information is used
We use information to process and deliver orders; calculate applicable tax; manage payments, refunds and returns; maintain accounts and carts; answer questions; prevent fraud and abuse; diagnose website problems; understand store activity; administer marketing choices; and maintain records needed for accounting, tax, dispute handling and legal obligations. Where optional marketing is enabled and you subscribe, we use your contact details and relevant shopping activity to send offers and measure their usefulness.
3. Service providers and disclosures
The store runs on WordPress and WooCommerce with Bluehost hosting. Services involved in operation can include Automattic/WooCommerce services, WooPayments and Stripe for payment and fraud prevention, WooCommerce Tax for address-based tax calculations, delivery carriers, and Klaviyo for connected marketing and customer communications. Depending on the service, information shared can include contact details, addresses, order contents, transaction references, device information, activity and subscription preferences.
Site statistics, security and marketing integrations can also receive browser or device information when their features run. A provider may process information under its own privacy notice as well as its arrangement with us. We may disclose relevant information to comply with lawful requests, protect people and systems, resolve disputes, or complete a business reorganization subject to applicable safeguards. This policy does not authorize unrelated use of your data.
4. Cookies and website privacy controls
The store uses cookies and similar browser storage for carts, sessions, login, payment security and saved preferences. Integrated statistics and marketing tools may also use cookies, pixels or identifiers to measure activity and connect visits to a customer profile.
Use the website’s Privacy settings control where available to revisit optional-cookie choices. You can also block or delete cookies in your browser; doing so may affect carts, checkout, sign-in and remembered choices. The site’s consent component detects Global Privacy Control and sends a denied consent signal for optional analytics and advertising. These signals are not a guarantee that every third-party integration is blocked: provider behavior and server-side order processing are separate. To request an opt-out or ask about a particular service, email us.
Where disclosures for advertising are treated as a sale or sharing under applicable law, you may request an opt-out by emailing us with the subject “Privacy opt-out.” This policy does not claim that every installed integration has completed an independent privacy compliance audit.
5. Email and text choices
Marketing email and marketing text choices are separate and optional. Buying a product does not require subscribing. Use the unsubscribe link in a marketing email to stop those emails. For promotional texts, follow the opt-out instructions in the message, including replying STOP where supported. You may also email us for help or to withdraw marketing consent. Message and data rates may apply to SMS; frequency can vary. Order confirmations, delivery notices and necessary service messages may continue after a marketing opt-out.
6. Retention and security
Retention depends on the information’s purpose, account activity, tax and accounting requirements, dispute periods and applicable law. Some transaction records may need to be retained after an account or marketing profile is deleted. We may retain a limited suppression record to avoid sending marketing after an opt-out. Contact us for information about records relating to you.
We use website and service-provider safeguards to help protect information, but no website or transmission method can be guaranteed completely secure. Use a unique password, do not share account access, and report suspected misuse promptly. Information can be processed in the United States and other locations where service providers operate.
7. Your privacy requests
Depending on your location and the laws applicable to our business, you may have rights to access or obtain a copy of personal information, correct it, request deletion, withdraw consent, or opt out of certain advertising, sale, sharing or profiling uses. Email customerservice@bobandshelby.com with the subject “Privacy request” and describe your request. We may need proportionate information to verify identity or an authorized agent’s authority; an account is not required just to contact us.
We will respond within applicable legal time limits and explain any exception, refusal or permitted extension. Where the Texas Data Privacy and Security Act applies, requests generally receive a response within 45 days, subject to a permitted extension with notice. To appeal a decision, reply with “Privacy appeal” and explain why you disagree. Where applicable, you may complain to the Texas Attorney General or your relevant privacy authority. We will not unlawfully discriminate against you for exercising privacy rights.
8. Children and external sites
This store is intended for adult purchasers, not directed to children under 13. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action. Links to external services are subject to those services’ own privacy practices.
9. Changes and contact
We may update this notice as services or practices change and will revise the effective date. Where required, we will provide additional notice or seek consent. For questions, requests or complaints, contact customerservice@bobandshelby.com by email. Our Terms & Conditions explain purchasing, cancellations and returns.